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Frequently Asked Questions
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Can I order samples?Yes, please email us at sales@flextowelservice.com to request your samples. Please make sure to provide the product code and your contact info.
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Where are you located?Pasadena, CA.
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We have our own towels that we own, can you launder them?Yes, although this is on a case by case basis. We launder many various items for our customers, email sales@flextowelservice.com to discuss your items.
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How long is your contract?Our contract, known as Service Agreements, are month to month. However, if your inventory is over 5000 we will ask for a 6-12 month commitment.
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Do you have price increases?Yes, however this is negotiable. Our clients in term contracts over 6 months do not receive a price increase.
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How much are your price increases?Once a year and capped at 7%.
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Do you charge an Inventory Maintenance or Management fee?Yes, we offer our Inventory Replenishment Program in which customers can choose to opt in/out at any time.
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Do you have a fuel charge?No, but we do have a flat rate Service Fee of $15
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When can I have my first delivery?Our turnaround time is 2-4 weeks.
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Are you open on weekends?Yes, our hours are Monday - Saturday from 7am-5pm
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Do you ship outside of California?Yes, we ship across the United States.
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Do you charge for shipping?Yes
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What’s your turnaround time?10 days
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Can I put my logo on the towels?Yes, we charge $3.75 for direct embroidery and $1.75 for screenprinting on our towels. We also charge a logo design fee which varies.
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